The Principal Service Management Specialist is a high impact role that provides subject matter expertise and hands-on technical development/delivery support to establish core capabilities and provide ongoing enhancement of the ServiceNow Portal and Catalog modules.
The role will be interfaces with multiple layers within the business and IT areas. Will provide an understanding of the requirements and objectives of ITIL and ITSM best practices and advises the organization on overall health of Portal and Catalog Delivery.
Primary responsibilities include:
Why Work for Us
At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran