We are Farmers!
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.
The Application Operations (AO) organization’s overall responsibility is to ensure the availability of over 100+ applications used by Farmers’ exclusive agents, independent agents, customers, and customer service advocates nationally. Team members are responsible for proactively increasing system availability, process efficiency, and the overall quality of the end-user experience. Team members will work with IT and Business Partners across the Farmers landscape to evaluate alerts, monitor system/application/network health and recommend action to resolve potential issues before they negatively impact our customers.
Essential Job Functions
Level II: 4 years of experience in application development / testing or business / system analysis role or 2 year as an Application SME Level I.
Special Skill Requirement
Problem-solving/analytical skills – must excel at performing detailed analysis and resolving user problems of varying magnitudes
Technical expertise –must demonstrate the ability to understand large scale IT ecosystems and the ability to associate business processes to the IT systems supporting them. Should have at least one strong area of technical expertise in areas like software development, infrastructure, telephony, or databases.
Performance monitoring tools – Experience with Splunk, AppDynamics, Moogsoft or similar tools required. Other monitoring tool experience (SevOne, Cloudwatch, TeaLeaf) would be a plus.
Multitasking – experience handling technical issues from multiple customers at the same time and assessing/prioritizing the associated impact.
Communications – Excellent communication, both verbal and written, including emails, reports, presentations, etc. Must have the ability to calmly focus a group of resources on the tasks required to recover business services when they are down.
Customer service – Must be able to communicate effectively with customers and co-workers at varying levels within an organization.
Process improvements – Experience identifying and driving process improvements resulting in efficiency gains and/or improved customer experience.