We Are Farmers!
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.
This position is located within an inbound, call-center environment and will support Farmers Specialty Auto. Additional training will be provided to learn broader skillsets and other lines of business. Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. Utilizes competencies and skills to provide a positive customer experience.
Our business hours of operation are Monday – Saturday 8:00am – 9:00pm Central Time.
Essential Job Functions
Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers. Reviews problems and communicates with appropriate personnel to obtain information when necessary. Responds to customer inquiries through appropriate mediums. Attains performance level standards as outlined in performance objectives. Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge. Stays current with relevant product(s). Understands and strives to support organization’s overall strategy. Models Farmers core values. Performs other duties as assigned.
Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.
This position is currently being performed remotely due to Covid-19, but we anticipate this will return to an in-office position. We are located in Olathe, KS.
High school diploma or equivalent required. Bachelor’s degree preferred.
Basic customer service experience preferred.
Special Skill Requirement
Critical Thinking Advanced conflict resolution skills Consistently meeting or exceeding performance measurement goals.
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. ]]>