The Tesla Body Repair Program is seeking an energetic professional with a proven track record of managing people and processes to work on one of the most progressive vehicle brands in the world. As the Tesla Approved Body Shop Parts Associate Manager, you will be responsible for managing the work flow and internal production work force for the external body repair network.
Work closely with Parts Leads to oversee all daily operations to ensure delivery of excellent results quarter after quarter, month after month, on all aspects of customers, people and operations.
Oversee execution of work standards and production quality.
Forecast and surpass goals and objectives for the site through regular audits of shop operations.
Understand and own every aspect of the team’s performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service. We expect you to champion efficiency, quality, and overall excellence in all of your actions and decisions.
Collaborate with internal team leaders across business functions to drive project execution (supply chain, logistics, legal, accounts payable, etc.)
Take ownership and create a culture of accountability, always maintaining the integrity of the Tesla brand, its processes, procedures, and values.
Provide regular coaching and feedback and have a deep knowledge of your team’s strengths and opportunities. You will be responsible for leading change and inspiring your team every day.
Perform other related duties as assigned.
Attitude and approach are everything. You must:
Be a leader and a team-player.
Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
Be self-aware, flexible and open-minded.
Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.
Be an advocate for your customers and your team. Your success depends on theirs.
Professional experience: 5-8 years of experience in management within the service/collision industry/supply chain preferred or relevant work experience managing in manufacturing, automotive, or customer service industries.
Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities. Bachelor’s Degree is preferred, or relevant Certificate from Vocational School in Collision Repair.
Process / operations experience: strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Six Sigma or Toyota Lean
Solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions
Must be comfortable working in a collision shop environment
Excellent communication skills with the ability to influence team to achieve business targets
Capable of self-managing and working independently in limited supervision environments
Capable of reading and comprehending automotive repair procedures/parts catalogue
Knowledge of methods, techniques, parts, tools, and materials used in the collision repair of vehicles.
Excellent written and verbal communication skills as well as the ability to follow instructions.